Accelerated Business Excellence
Do you want to add the most effective, accelerated behavioural change techniques to your business toolkit?
Diners Club trained every manager and role-player in their customer service department in NLP skills. The net result was a 254% increase in customer spending and a 67% reduction in customer loss. The Customer Service Department, previously a cost center, became a revenue-producing part of the organization.
BMW in England modeled the communication patterns of the top 1% in sales. After determining the successful behaviors of these salespeople, the skills were taught to every salesperson in the organization. Sales of a newly introduced product greatly exceeded projections.
American Express trained twenty-four line managers from all over Asia to become transformational trainers. With no previous training experience, these employees became the heart of “American Express Quality Leadership”, an area-wide initiative to encourage every employee to take personal responsibility for quality in customer service.
We are a world-class, internationally accredited NLP Coaching and Training Institute.