Neuro-Linguistic Programming [NLP] has emerged at the forefront of the skills development industry as the most powerful, practical and solution-focused method of creating a more engaged, results-driven organisation.
NLP processes and tools have been carefully designed to rapidly shift limiting thought patterns and behaviours, enabling people to influence with integrity, lead with commitment and significantly improve their inter- and intrapersonal communication skills.
The business landscape is constantly evolving. Rapid advances in technology and increased information processing power have had a significant impact on how we interact, engage and communicate with others. Most challenges in business, both personal and organisational, stem from ineffective communication between colleagues and teams. The modern-day workplace has evolved and created an interpersonal dynamic that can’t be ignored. The acts of listening, presenting, resolving conflict and dealing with change all come down to knowing how to build and maintain relationships with people. It’s those relationships that allow people to participate fully in team projects, show appreciation for others, display empathy and improve performance and commitment. Innovative, growth-orientated companies recognize that it is imperative for them to relook at their training and capacity building initiatives to ensure they’re designed to empower, strengthen and develop their human capital.
No matter where your business or organisation is in terms of its goals and objectives or how amazing your product or service is, it is your people – their energy, commitment, attitude and approach that will take you to the top and keep you there.
Diners Club trained every manager and role-player in their customer service department in NLP skills. The net result was a 254% increase in customer spending and a 67% reduction in customer loss.
The Customer Service Department, previously the cost centre, became a revenue-producing part of the organization.
BMW in England modelled the communication patterns of the top 1% in sales. After determining the successful behaviours of these salespeople, the skills were taught to every salesperson in the organization. Sales of a newly introduced product greatly exceeded projections.
American Express trained twenty-four line managers from all over Asia to become transformational trainers. With no previous training experience, these employees became the heart of “American Express Quality Leadership”, an area-wide initiative to encourage every employee to take personal responsibility for quality in customer service.
Equipping your team with NLP skills has many business benefits:
Engage | Equip | Empower
We are a world-class, internationally accredited NLP Coaching and Training Institute.